Shipping Policy

Shipping fees are calculated based on package weight and destination, we provide FREE STANDARD SHIPPING on orders over US$99, after all discounts are applied, in most countries. We will make every effort to deliver your package ASAP. If you need help, please contact our customer services at service@leocosy.com.

About Order Delivery

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch in 1-5 business days after the order is placed.

Shipping time: This refers to the time and it takes for items to be shipped from our fulfillment center to the destination.


Shipping Time and Cost in Different Countries

The following shipping time does not include processing time:

United States (Except Puerto Rico, Virgin Islands, Guam, Alaska, Hawaii, Northern Mariana Islands )
Standard Shipping (10-15 business days) the order amount is below 99:$9.99
Free Shipping (10-15 business days) the order amount is above $99:$0
Express Shipping (4-9 business days) is:$17.99

Australia
Standard Shipping (9-14 business days) the order amount is below 99:$9.99
Free Shipping (9-14 business days) the order amount is above $99:$0

Canada
Standard Shipping (17-22 business days) the order amount is below 99:$9.99
Free Shipping (17-22 business days) the order amount is above $99:$0

United Kingdom
Standard Shipping (6-12 business days) the order amount is below 99:$9.99
Free Shipping (6-12 business days) the order amount is above $99:$0

Germany, France, Denmark, Ireland, Italy, Spain(Except Baleares, Las Palmas, Santa Cruz), Belgium, Austria, Sweden, Netherlands, Portugal.
Standard Shipping (15-25 business days) the order amount is below 99:$17.99
Free Shipping (15-25 business days) the order amount is above $99:$0

New Zealand, Norway, Switzerland
Standard Shipping (15-25 business days) the order amount is below 99:$9.99
Free Shipping (15-25 business days) the order amount is above $99:$0

Please note that your tracking information might not be visible on your account once your order leaves our warehouse since we need to receive this information from the courier and upload it to our system. However, if you cannot see your tracking number within 48 hours of placing your order, please contact us an email at service@leocosy.com.

Note: We currently don't support shipping anywhere EXPECT the countries mentioned above.

About Unsuccessful Delivery 

Refund Policy for Unsuccessful Delivery:

Refund policy is not applied in any case including items damaged, lost, etc. Otherwise, insurance should be applied.

Return Parcel:

In any case, the parcel may return to us for one of the following reasons.

  •  Unclaimed (>90% ** All Parcels will be returned if they are unclaimed within 14 days upon the arrival.)
  •  The address is not detailed enough to be delivered successfully.
  •  The recipient has moved away and cannot receive the courier.
  •  The goods need to be returned to a better address.
  •  No such street or number.
  •  Cannot be forwarded by address or delivery.
  •  The courier was rejected.
  •  The order is canceled and no more delivery will be carried out.

Disregarding any reasons, the Company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels. The customer should be responsible for the return delivery charge and re-shipment charge if parcels or goods returned "unclaimed" or due to address the related problems.